Information for Clients Regarding Coronavirus
Wednesday 25th March 2020
With the current Coronavirus challenges that we are all facing, King Funerals is committed to keeping up to date with Government regulations, AFDA (Australian Funeral Directors Association) requirements and our current high standards of procedure. We want to ensure that our staff are looked after and that we are there for families when you need us.
We will continue to monitor guidance from authorities and keep this page and our Facebook page updated with the latest information.
In the meantime, we remain available 24/7 for any further questions or enquiries.
The Stage 2 restrictions introduced by the Government at last night’s National Cabinet meeting now restrict the maximum number of people attending a funeral to 10 persons. Please talk with your Arranger who will guide you through this time and your options.
Are funerals still being held?
All funerals are proceeding unless you have been specifically informed otherwise by us.
Can we still attend funerals?
Yes. Funerals are private, with ‘family-only’ attendance. Live streaming of funerals is available at all King’s venues.
There are restrictions in place on the number of attendees in various locations (please see numbers below). These guidelines from the Australian Government Department of Health can be accessed here. As these are subject to change, we recommend you continue to visit the Australian Government Department of Health website and talk with your Arranger with any questions. Your Arranger will liaise with you should there be any changes to your current services.
Live online streaming of funerals is encouraged for those who can’t attend and can be facilitated at all Kings Funeral venues. Please talk with your Arranger about setting this up.
How Many People Can Attend A Funeral?
The Stage 2 restrictions introduced by the Government at last night’s National Cabinet meeting now restrict the maximum number of people attending a funeral to 10. Please talk with your Arranger who will guide you through this time and your options.
What precautions are currently in place?
We are taking additional precautions to help protect the health of families and their guests, including:
- Undertaking additional cleaning and sanitisation of our venues
- Providing hand-sanitisers at the entry to our venues
- Having Kings staff sign-in guests, rather than guests sharing a pen
- Ensuring that your venue choice and/or set-up provides sufficient space to allow for “social distancing” where desired
- Before the funeral, our staff will ask you whether you want to request that your guests refrain from shaking hands, embracing, kissing, etc. If you choose so, our staff will make that announcement on your behalf.
- For those clients holding services at our venues, we do offer a live-streaming service via the internet for anyone who cannot or would prefer not to attend in person. Please talk to your funeral arranger about how to set this up.
I’m over the age of 70, should I attend a funeral?
We encourage you to keep updated with the Australian Department of Health recommendations, in particular, ‘What you need to know’ and ‘Who is Most at Risk’ to make an informed decision on whether to attend.
For those clients holding services at our venues, we do offer a live-streaming service via the internet for anyone who cannot or would prefer not to attend in person. Please talk to your funeral arranger about how to set this up.
How can I offer support to grieving friends & family?
At Kings we help families and communities grieve together.
For many people, this involves gathering to share memories and hugs. At this time we are only able to provide an opportunity for small groups to meet for a funeral but you can still support grieving people in the following ways;
- View the funeral online if that is an option
- Leave a message on the person’s etribute site
- Reach out to the family by phone or message
- Send food or flowers to the family
When this period has passed you can continue to provide support by;
- Attending the delayed funeral if the family chooses to have one
- Talking about the person by name
- Listening to the grieving family and appreciating that while many weeks or months may have passed, their loss will still be a significant presence for them
What is the process of contacting you when a death has occurred?
Our staff can be contacted 24 hours a day, 7 days a week on (03) 5248 3444. Please see our helpful guide to arranging a funeral.
For the safety of our staff and families, we have made the following changes to our process;
When first contacting us, we will ask;
- Whether the deceased has been overseas in the last 14 days or has been tested or advised to be tested for Coronavirus
- Whether family members present at transfer have been overseas in the last 14 days or have flu-like symptoms
- Whether the family making arrangements have been overseas in the last 14 days of having flu-like symptoms
If the answer is yes to any of the above questions, we will be required to take extra precautions when dealing with the deceased and the deceased’s family, all of which will be communicated to you by our staff. All efforts will remain in place to ensure the highest respect and care for the family and the deceased.
- Arrangement meetings can be held by phone, email, and facetime. This is to ensure the safety and wellbeing of families and our staff. Your Arranger is available to talk with you about your options.
Do you offer non-contact services?
Yes. We are here for you to deliver the same high standards of care with the following non-contact methods, should they suit your needs.*
The following non-contact services are available to you;
- Phone consultations, email, mail, online payment, and online signature options
- Phone consultations, email, mail, facetime, online payments, and online signature option are available.
- Your Arranger is available to talk with you about all options pertaining to service options
*Please stay informed by visiting the Australian Government Department of Health website or talk with your Arranger.
Our first-responders will continue to be available 24/7 to take your call and bring your loved one into our care.
How do I Pre-Arrange and Pre-Pay Funerals?
Information on Pre-Arranging and Pre-Paying your funerals can be found here. Our team is available to assist 24/7. These arrangements can be conducted by phone, email, online and facetime.
Australian Government Department of Health
– Corona Virus (COVID-19) Health Alert
– Corona Virus (COVID-19) Advice For Public Gatherings & Visits To Older Groups
We at Kings are here to help – and so are many professional and caring organisations like the ones listed here. We encourage you to see what services they have to offer and to call on them for assistance when needed.
We thank you for your patience and support in what is a difficult situation.