Information for Funeral Clients Regarding Coronavirus (COVID-19)
Last Updated: Friday 29th May 2020
With the current Coronavirus challenges that we are all facing, King Funerals is committed to keeping up to date with Government regulations, AFDA (Australian Funeral Directors Association) requirements and our current high standards of procedure. We want to ensure that our staff are looked after and that we are there for families when you need us.
We will continue to monitor guidance from authorities and keep this page and our Facebook page updated with the latest information.
In the meantime, we remain available 24/7 for any further questions or enquiries.
As of 1st June 2020 the maximum number of persons allowed to attend a funeral will increase to 50 mourners, subject to the four square metre rule.
Handshakes, hugs, and kisses are not recommended from a public health perspective (11th May 2020 update from Prof Brett Sutton, Victorian Chief Health Officer).
Please talk with your Arranger who will guide you through your options and/or download our helpful guide answering common questions in relation to this. We remain flexible in working with families to give your loved one a funeral they would want and deserve.
Are funerals still being held?
All funerals are proceeding unless you have been specifically informed otherwise by us.
Can we still attend funerals?
Yes, however, restrictions apply.
Live online streaming of funerals is encouraged for those who can’t attend and can be facilitated at all Kings Funeral venues. Please talk with your Arranger about setting this up.
How Many People Can Attend A Funeral?
As at Monday 1st June 2020, the maximum number of people attending a funeral is 50, plus staff. Please talk with your Arranger who will guide you through your options and/or download our helpful guide answering some common questions in relation to this.
What precautions are currently in place?
We are taking additional precautions to help protect the health of families and their guests, including:
- Undertaking additional cleaning and sanitisation of our venues
- Providing hand-sanitisers at the entry to our venues
- Ensuring that your venue choice and/or set-up provides sufficient space to allow for “social distancing” where desired
- For those clients holding services at our venues, we do offer a live-streaming service via the internet for anyone who cannot or would prefer not to attend in person. Please talk to your funeral arranger about how to set this up.
I’m over the age of 70, should I attend a funeral?
We encourage you to keep updated with the Australian Department of Health recommendations, in particular, ‘What you need to know’ and ‘Who is Most at Risk’ to make an informed decision on whether to attend.
For those clients holding services at our venues, we do offer a live-streaming service via the internet for anyone who cannot or would prefer not to attend in person. Please talk to your funeral arranger about how to set this up.
How can I offer support to grieving friends & family?
At Kings we help families and communities grieve together.
For many people, this involves gathering to share memories and hugs. At this time we are only able to provide an opportunity for small groups to meet for a funeral but you can still support grieving people in the following ways;
- View the funeral online if that is an option
- Leave a message on the person’s etribute site
- Reach out to the family by phone or message
- Send food or flowers to the family
When this period has passed you can continue to provide support by;
- Attending the delayed funeral if the family chooses to have one
- Talking about the person by name
- Listening to the grieving family and appreciating that while many weeks or months may have passed, their loss will still be a significant presence for them
What is the process of contacting you when a death has occurred?
Our staff can be contacted 24 hours a day, 7 days a week on (03) 5248 3444. Please see our helpful guide to arranging a funeral.
For the safety of our staff and families, we have made the following changes to our process;
When first contacting us, we will ask;
- Whether the deceased had shown any respiratory symptoms, including very mild or, flu-like symptoms or has been tested or advised to be tested for Coronavirus
- Whether family members present at transfer have shown any respiratory symptoms, including very mild or, flu-like symptoms, or has been tested or advised to be tested for Coronavirus
- Whether the family making arrangements have shown any respiratory symptoms, including very mild or, flu-like symptoms, or has been tested or advised to be tested for Coronavirus
If the answer is yes to any of the above questions, we will be required to take extra precautions when dealing with the deceased and the deceased’s family, all of which will be communicated to you by our staff. All efforts will remain in place to ensure the highest respect and care for the family and the deceased.
- Arrangement meetings can be held by phone, email, and video call. This is to ensure the safety and wellbeing of families and our staff. Your Arranger is available to talk with you about your options.
Do you offer non-contact services?
Yes. We are here for you to deliver the same high standards of care with the following non-contact methods, should they suit your needs.*
The following non-contact services are available to you;
- Phone consultations, email, mail, video calls, online payment, and online signature options
- Phone consultations, email, mail, video calls, online payments, and online signature option are available.
- Your Arranger is available to talk with you about all options pertaining to service options
*Please stay informed by visiting the Australian Government Department of Health website or talk with your Arranger.
Our first-responders will continue to be available 24/7 to take your call and bring your loved one into our care.
How do I Pre-Arrange and Pre-Pay Funerals?
Information on Pre-Arranging and Pre-Paying your funerals can be found here. Our team is available to assist 24/7. These arrangements can be conducted by phone, email, online and facetime.
Australian Government Department of Health
– Corona Virus (COVID-19) Health Alert
– Corona Virus (COVID-19) Advice For Public Gatherings & Visits To Older Groups
We at Kings are here to help – and so are many professional and caring organisations like the ones listed here. We encourage you to see what services they have to offer and to call on them for assistance when needed.
We thank you for your patience and support in what is a difficult situation.